SHIPPING POLICY

GENERAL TERMS

DAALI ships through our trusted delivery partners.
We ship our products to most areas within India.
DAALI insures each product during the time it is in transit until it is delivered to you.
The tracking details and carrier information associated with your order will be provided in your shipment confirmation email.
We are unable to redirect orders once items have been dispatched.
All orders require a signature upon receipt.

SHIPPING RATES

We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you ("Logistic Partners"). We will share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us. You agree and understand that though we effectuate Product delivery to the Users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.

SHIPPING TIME

Shipping times will vary depending on whether the item is in our warehouse or made-to-order.
A tracking number with delivery details will be emailed to you when your order ships.
Items that are in stock and shipping from our warehouse are typically processed within 7-14 days.
Items that are made-to-order or customised will be shipped within 30-40 days
Further information on the order status can be provided by our customer care upon request by email Ritika@daali.world

DOORSTEP SERVICE DELIVERY

The ordered products shall be delivered to customers as per the below conditions.

For Residences / Offices situated on Ground Floor, Products would be handed over to Doorstep.
For Multi-level buildings, Products would be placed in a secure lobby area after informing the Security desk.
Arrangement of manpower to carry the furniture inside any space would be at customer’s sole responsibility.
Assembly instructions if any would be provided along with the product.
Daali or our logistics partner would not be responsible if the furniture you ordered does not fit into your home.
Further clarifications, do contact our Client Support Team at +91 9930020620

OPREATIONAL ADDRESS