RETURN POLICY

Thank you for shopping at Daali. Your satisfaction is paramount to us. By making a purchase, you agree to the terms and conditions set out below. Please read them carefully. 

GENERAL CONDUCT

Daali promotes a respectful and inclusive environment. Inappropriate or abusive behaviour towards our team may lead to order cancellations, refusal of service, or other relevant consequences.

1. REPLACEMENT POLICY

  • In case of any manufacturing defect, reported within 3 Days of product delivery, we shall offer a replacement within 60 Days subject to conditions.
  • Return Procedure: To request a return or replacement, contact our team at Ritika@Daali.world 

2. REFUNDS AND ORDER MODIFICATIONS

  • Refunds: Applicable only within 24 hours of placing the order. 
  • Refunds will be processed within 10 business days upon return receipt. Actual credit time may vary based on your bank.
  • Order Modifications : Allowed upon sole discretion of Daali. Alterations may be charged, depending on labour and material considerations. Alterations might also extend delivery date.
  • 'Clearance', 'Final Sale', and Display items cannot be altered or cancelled.
  • Products purchased on Sale are final. These items are not eligible for returns, replacements, or exchanges. Additional discounts cannot be applied to Sale items.

3. PAYMENT TERMS

  • Prices are INR.
  • GST Specifics & Invoices can be acquired by reaching out to us.

4. PRICING ADJUSTMENTS

  • Daali reserves the right to modify prices or rectify pricing errors.

5. ORDER CONFIRMATION AND ACCEPTANCE

  • A confirmation email does not signify Daali’s order acceptance.
  • Daali can decline any order.
  • Full payment is required for completed orders to initiate dispatch.

6. DELIVERY

  • Once dispatched, Daali isn't accountable for delivery delays. For updates, reach out to us.

7. PRODUCT ACCURACY

  • We strive for accuracy in product listings.
  • Variations may exist for hand-made or natural products.
  • Colours may slightly differ due to screen differences.
  • Our team continually refines website content to ensure accuracy. 

8. PROMOTIONAL VOUCHERS

  • Specific terms apply to vouchers.
  • They are time-bound, single-use, and cannot be merged with other promotions.
  • Voucher values neither bear interest nor possess cash equivalence.
  • Vouchers are applied to the entire invoice.

Always ensure understanding of all sections and seek additional details if necessary.